The Technology Behind
Accurate AI Answers
RAG (Retrieval-Augmented Generation) is the breakthrough technology that eliminates AI hallucinations and delivers 85%+ accuracy improvement
What is RAG?
RAG combines the power of large language models with your specific documents to provide accurate, verifiable answers
Retrieval
Searches your document database to find the most relevant information for each question
Augmentation
Combines retrieved information with AI's language understanding capabilities
Generation
Generates accurate answers based on your actual documents, with source citations
How RAG Works: Step-by-Step
User Asks a Question
"What's the refund policy for annual subscriptions?"
The question is converted into a semantic vector (mathematical representation) that captures its meaning
Search Your Documents
RAG searches your vector database to find the most relevant document chunks
Found: Refund_Policy_2024.pdf, Page 3 - "Annual subscriptions eligible for full refund within 30 days..."
AI Generates Answer
The AI uses the retrieved information to generate an accurate, contextual answer
"According to our refund policy, annual subscriptions are eligible for a full refund within 30 days of purchase. After 30 days, refunds are prorated based on unused months."
Source: Refund_Policy_2024.pdf, Page 3
RAG vs Traditional AI
| Feature | Generic AI Chatbot | RAG-Powered ConvoAI |
|---|---|---|
| Data Source | General internet training data | YOUR specific documents |
| Accuracy | 60-70% (often hallucinates) | 85-95% (grounded in facts) |
| Source Citations | ❌ No citations | ✅ Document name + page number |
| Company Knowledge | ❌ Doesn't know your business | ✅ Expert in YOUR policies |
| Updates | ❌ Outdated training data | ✅ Real-time document updates |
| Compliance | ❌ Can't verify answers | ✅ Audit trail with sources |
Why RAG Matters for Your Business
85%+ Accuracy Improvement
Generic chatbots guess and hallucinate. RAG retrieves actual facts from your documents.
- Eliminates hallucinations
- Provides verifiable answers
- Builds customer trust
Compliance & Audit Ready
Every answer includes source citations - perfect for regulated industries.
- Complete audit trail
- Source document tracking
- Regulatory compliance
Always Up-to-Date
Update your documents, and the AI instantly knows the new information.
- Real-time document updates
- No retraining required
- Version control built-in
Company-Specific Intelligence
The AI becomes an expert in YOUR business, not generic knowledge.
- Knows your products/services
- Understands your policies
- Speaks your brand voice
Frequently Asked Questions
Ready to See RAG in Action?
Schedule a 15-minute demo and see how RAG technology delivers accurate, cited answers from your documents