Your privacy is important to us.
This Privacy Policy explains how ConvoAI collects, uses, and protects your personal information. We are committed to GDPR, CCPA, and PIPEDA compliance.
1. Information We Collect
Information You Provide
- Contact Information: Name, email address, company name, phone number when you fill out contact forms or request quotes
- Communication Data: Messages you send us through contact forms, email, or chat
- Business Information: Company size, industry, use case details when requesting services
Information Collected Automatically
- Analytics Data: Pages visited, time spent, browser type, device type, IP address
- Performance Monitoring: Page load times, Core Web Vitals (LCP, FID, CLS), JavaScript errors via AWS CloudWatch RUM
- User Behavior: Click patterns, scroll depth, form interactions via Google Analytics 4
- Cookies: Small text files stored on your device (see Cookie Policy below)
- Technical Data: Browser version, operating system, screen resolution
2. How We Use Your Information
We use collected information for the following purposes:
- Respond to Inquiries: Answer your questions and provide requested information
- Provide Services: Deliver the services you purchase
- Improve Website: Analyze usage patterns to enhance user experience
- Marketing: Send relevant information about our services (with your consent, you can opt-out anytime)
- Legal Compliance: Comply with applicable laws and regulations
3. Data Storage and Security
We implement appropriate technical and organizational measures to protect your personal data:
- Encryption: All data transmission uses TLS 1.3 encryption
- Secure Servers: Data stored on secure AWS servers with restricted access
- Access Controls: Only authorized personnel can access personal data
- Regular Audits: Security measures reviewed and updated regularly
- Data Retention: We retain data only as long as necessary (typically 2 years for contact data)
4. Your Rights (GDPR)
Under GDPR and similar privacy laws, you have the following rights:
Right to Access
Request a copy of your personal data
Right to Rectification
Correct inaccurate personal data
Right to Erasure
Request deletion of your data
Right to Portability
Receive your data in a portable format
Right to Object
Object to processing of your data
Right to Restrict
Limit how we use your data
To exercise these rights, contact us at privacy@convoai.com. We will respond within 30 days.
5. Cookies
We use cookies to improve your experience on our website:
Cookie Types
- •Essential Cookies: Required for website functionality (e.g., session management)
- •Analytics Cookies: Google Analytics to understand usage patterns (optional, requires consent)
- •Preference Cookies: Remember your settings and preferences
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
6. Analytics and Monitoring Tools
We use the following analytics and monitoring services to improve our website and understand user behavior:
Google Analytics 4
- Purpose: Website analytics, user behavior tracking, conversion tracking
- Data Collected: Page views, events, user properties (e.g., industry), session duration, device information
- Data Retention: 14 months (configurable)
- IP Anonymization: Enabled by default
- Opt-Out: Use browser settings or Google Analytics Opt-out Browser Add-on
- Privacy Policy: Google Privacy Policy
AWS CloudWatch RUM (Real User Monitoring)
- Purpose: Performance monitoring, error tracking, Core Web Vitals measurement
- Data Collected: Page load times, JavaScript errors, HTTP requests, performance metrics (LCP, FID, CLS)
- Data Retention: 30 days
- Data Storage: AWS US-East-1 region
- Privacy: No personally identifiable information (PII) is collected
- Privacy Policy: AWS Privacy Notice
Your Control: You can disable these analytics tools by:
- Blocking cookies in your browser settings
- Using browser extensions like uBlock Origin or Privacy Badger
- Enabling "Do Not Track" in your browser (we honor DNT signals)
- Contacting us to opt-out of analytics tracking
7. Third-Party Services
We use the following third-party services:
- Google Analytics 4: Website analytics and user behavior tracking
- AWS CloudWatch RUM: Performance monitoring and error tracking
- AWS: Hosting and infrastructure (data stored in US-East-1)
- Email Service: For communication (AWS SES)
These services have their own privacy policies. We ensure they meet our privacy standards and comply with GDPR, CCPA, and other privacy regulations.
8. International Data Transfers
Your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Adequate data protection measures in compliance with GDPR
- Secure data transfer protocols
9. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Significant changes will be communicated via email to registered users.
11. Contact Us
For privacy-related questions or to exercise your rights:
Privacy Officer: [Name]
Email: privacy@convoai.com
Address: [Your Business Address]
Response Time: Within 30 days